Route support requests

​

Define the action vocabulary

reset_password
billing
cancel_account
technical_issue

​

Send the request

curl https://api.aspaslabs.com/v1/decisions \
  -H "Content-Type: application/json" \
  -d '{
    "model": "goldenfish-g1",
    "input": "I was charged twice for the same order.",
    "instruction": "Which support action applies?",
    "choices": [
      "reset_password",
      "billing",
      "cancel_account",
      "technical_issue"
    ]
  }'

​

Map the result

const actions = {
  reset_password: { queue: "identity", next: "send_reset_flow" },
  billing: { queue: "billing", next: "open_billing_case" },
  cancel_account: { queue: "retention", next: "offer_cancelation" },
  technical_issue: { queue: "technical", next: "collect_diagnostics" }
};

const action = actions[decision.output.choice];
if (!action) {
  // Treat an unknown choice as a contract failure, not as a safe default.
  throw new Error("Unknown Goldenfish choice");
}

​

Add a fallback

• Send low-confidence decisions to human review.
• Add a needs_review choice if it is a real product outcome.
• Retry only for transport failures or temporary 503 responses, not for a valid low-confidence result.
• Keep the original input, decision ID, model, and request ID in your audit record when your privacy policy permits it.

​

Evaluate before production

• Accuracy by choice.
• Low-confidence rate.
• Confusion between similar choices.
• The percentage routed to human review.
• Changes after a model or catalog revision.